By accessing and using myhealthsnapshot.com (the "Service"), you accept and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use the Service.
These Terms constitute a legally binding agreement between you and My Health Snapshot ("we", "us", "our"). By completing the health assessment or making a purchase, you confirm that you have read, understood, and agree to these Terms.
My Health Snapshot provides an online health self-assessment tool consisting of 22 questions covering work-life balance, exercise habits, sleep quality, nutrition, and general wellbeing.
Upon completing the assessment, we provide:
The Service is informational and educational in nature. Results are based on self-reported data and algorithmic scoring — they are not a clinical assessment and should not be treated as such.
The My Health Snapshot assessment and report do NOT constitute medical advice, diagnosis, or treatment. This cannot be overstated.
Specifically:
We make no claims that the Service can diagnose, prevent, treat, or cure any disease or medical condition. The Service is intended for generally healthy adults interested in understanding their lifestyle habits.
To use the Service, you must:
By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to terminate access for any user who does not meet these requirements.
Price: The full health report is available for a one-time payment of £9.99 (GBP). All prices are inclusive of any applicable VAT.
Payment processing: Payments are processed securely by Stripe, Inc. We do not store, access, or handle your payment card details. By purchasing, you also agree to Stripe's terms of service.
No subscription: This is a one-time purchase with no recurring charges. You will not be charged again unless you initiate a new transaction.
Currency: All transactions are processed in British Pounds Sterling (GBP). If your card is denominated in a different currency, your card provider may apply conversion charges.
Failed payments: If your payment fails, you will not receive access to the full report. Please ensure your payment details are correct and that your card issuer is not blocking the transaction.
We offer a 7-day money-back guarantee on your purchase, subject to the following conditions:
| Scenario | Refund Eligibility |
|---|---|
| Within 7 days of purchase, report not yet downloaded | Full refund |
| Within 7 days of purchase, report downloaded | Refund at our discretion — please contact us with your reason |
| More than 7 days after purchase | No refund (unless required by applicable consumer law) |
| Technical failure preventing report delivery | Full refund regardless of timeframe |
To request a refund, email hello@myhealthsnapshot.com with your order details. Refunds are processed within 5–10 business days to your original payment method.
Nothing in this refund policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Where you have a statutory right to a refund, we will honour it in full.
All content on the Service, including but not limited to the assessment questions, scoring methodology, report templates, text, graphics, logos, and software, is the intellectual property of My Health Snapshot and is protected by UK and international intellectual property laws.
Your licence: Upon purchasing a report, we grant you a personal, non-exclusive, non-transferable licence to:
You may not:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to terminate access immediately for any violation of these provisions.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
The health assessment and scores are based on self-reported information and a simplified scoring algorithm. They are not a substitute for professional health evaluation and should not be relied upon for health-related decisions.
To the maximum extent permitted by applicable law, My Health Snapshot shall not be liable for:
Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the Service (£9.99), except where liability cannot be limited by law (including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation).
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so under applicable UK consumer protection law.
You agree to indemnify, defend, and hold harmless My Health Snapshot and its operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that:
If you wish to raise a complaint, please contact us first at hello@myhealthsnapshot.com. If we cannot resolve the matter, you may be able to use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after changes are published constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, please stop using the Service.
If you have questions about these Terms, wish to make a complaint, or need to contact us for any reason:
General enquiries: hello@myhealthsnapshot.com
Privacy & data: privacy@myhealthsnapshot.com
Refunds: hello@myhealthsnapshot.com
Website: myhealthsnapshot.com
We aim to respond to all enquiries within 2 business days.
These Terms were last updated on 1 April 2025 and are effective immediately for new users and 14 days after the update date for existing users.